Refund policy

Digital access

Access to a purchased certification is granted after payment is verified. Because the digital service can be used immediately, completed orders are ordinarily not refundable.

When we may help

Please contact support promptly if you were charged twice, a payment was captured but access was not granted, or there is another material problem with service delivery. We will review the order and available payment records.

Approved corrections

When a correction is approved, we may refund the affected amount or provide another appropriate remedy. Reversals, chargebacks and corrections may affect the related order and access history.

How to request help

Use Contact support and include the email on your account, order reference, payment method and a short description of the issue. This policy does not limit rights that cannot be excluded under applicable law.